Getting started with the Showpass WordPress plugin

Welcome to the Showpass WordPress plugin. This guide will help you install and configure it on your WordPress site to display events, sell tickets, and manage products seamlessly.

Prerequisites

Before you start, ensure you have:

  • WordPress website with admin access (typically yourwebsite.com/wp-admin)
  • Showpass account with an Organization ID
  • Admin permissions to install and activate plugins

Don't have a Showpass account? Register at showpass.com/organizations/register

Installation

Method 1: Automatic installation (recommended)

  1. Log in to your WordPress dashboard
  2. Go to Plugins → Add New
  3. In the search bar (top right), type "Showpass"
  4. Find "Showpass WordPress Extension" in the results
  5. Click Install Now

Showpass WordPress Extension search result

  1. When installation finishes, click Activate

Method 2: Manual installation

If automatic installation doesn't work:

  1. Download the plugin ZIP file from the WordPress plugin repository
  2. Go to Plugins → Add New → Upload Plugin
  3. Click Choose File and select the ZIP file
  4. Click Install Now
  5. After installation, click Activate Plugin

Configuration

After activating the plugin, connect it to your Showpass account.

Access plugin settings

  1. In your WordPress admin dashboard, click Showpass API in the left-hand sidebar
  2. You'll see the plugin configuration page

Required settings

Organization ID

Parameter: Organization ID (required)

This is your venue/organization ID in Showpass. The plugin uses it to load your events and products.

How to find it:

  1. Log in to your Showpass dashboard
  2. Go to https://www.showpass.com/dashboard/venues/edit/
  3. Look for Organization Info in your organizer dashboard
  4. Copy the Organization ID
  5. Paste it into the WordPress plugin settings

Example: If your Organization ID is 3823, the plugin will fetch all events for organization 3823.

Widget Color

Parameter: Widget Color (optional)

The primary color of the Showpass purchase widget (the pop-up checkout modal).

Value: Hex color code (e.g., #ff0000 for red)

Purpose: Match the widget to your site's branding

Example:

#9e2a2b (Showpass red)
#0066cc (Blue)
#28a745 (Green)

Keep Shopping Button

Parameter: Keep Shopping (optional)

Controls the text on the button that closes the purchase widget.

Default: "Keep Shopping"

Common alternatives:

  • "Close"
  • "Back to Events"
  • "Continue Browsing"
  • "Return to Site"

Default Button Class

Parameter: Default Button Class (optional)

If your theme has custom button classes, you can set a default class that will be applied to all Showpass widget buttons.

Example values:

  • btn btn-primary
  • button button-large
  • wp-block-button__link

Note: When a default button class is set, the default ticket icon is not included. You can add your own icon via CSS if needed.

Show Widget Description

Parameter: Show Product/Event description tab (optional)

Controls whether the description panel is shown in the purchase widget by default.

Default: Unchecked (description hidden)

When enabled: Users will see a description tab in the purchase widget when opening events/products.

Disable SSL Verification

Parameter: Disable SSL verification (optional)

Use case: Fix SSL certificate issues when connecting to the Showpass API (mainly for local development).

Warning: Only use this for local development. Disabling SSL verification in production is a security risk.

Save your settings

  1. After filling in all fields, click Save Changes
  2. You should see a success message

Showpass plugin config

Important: Website domain whitelisting

For the plugin and widgets to work correctly, your website's domain must be added in the Integrations section of your Showpass dashboard.

How to whitelist your domain

  1. Log in to your Showpass dashboard
  2. Go to Settings → Website Integration
  3. Add your WordPress domain to the Allowed Domains list:
    • Include both: https://yourwebsite.com and https://www.yourwebsite.com
  4. Save changes

If widgets don't load or appear blocked, check this setting first.

Why is this required? This is a security feature that prevents unauthorized sites from embedding your ticketing content.

Verify installation

After configuration, verify everything works:

Test 1: Check plugin status

  1. Go to Plugins → Installed Plugins
  2. Confirm Showpass WordPress Extension shows as Active

Test 2: Add a test shortcode

  1. Create a new page or post
  2. Add a Shortcode block
  3. Enter: [showpass_events type="list"]
  4. Preview the page
  5. You should see your events displayed

If events appear, your installation is successful!

Troubleshooting installation issues

Plugin not appearing in search

  • Check WordPress version: Ensure you're running a compatible version
  • Try manual installation: Use Method 2 above
  • Clear WordPress cache: If using a caching plugin, clear it

"Connection blocked" error

  • Whitelist your domain in Showpass dashboard (see above)
  • Check for HTTPS: Ensure your site uses HTTPS if required
  • Test different pages: Try the widget on various pages

Events not loading

  • Verify Organization ID is correct
  • Check event status in Showpass dashboard (must be published)
  • Clear browser cache and test again

Next steps

Your Showpass WordPress plugin is now installed and configured! You're ready to start adding Showpass content to your site.

Explore these guides next

Getting help

If you encounter issues:

  1. Check documentation: Review all plugin guides thoroughly
  2. Contact Showpass support: Visit help.showpass.com for assistance
  3. Review troubleshooting guide: See the Tips and Troubleshooting section

Additional resources